Shipping policy

At Zeny Home & Beauty, we aim to deliver your orders quickly, safely, and efficiently.

📦 Order Processing Time

  • Orders are processed within 10-15 business days (excluding weekends and holidays)
  • You will receive a confirmation email once your order has been placed
  • Once shipped, you will receive a tracking number

🚛 Shipping Time

Estimated delivery times:

  • Local Delivery (Canada): 3–7 business days
  • International Shipping: 7–15 business days

⚠️ Delivery times may vary due to weather, holidays, or carrier delays.

💰 Shipping Rates

  • Shipping costs are calculated at checkout based on your location
  • We may offer:
    • Free shipping on orders over [e.g., $75]
    • Flat-rate shipping for certain regions

🌍 Shipping Locations

We currently ship to:

  • Canada
  • USA
  • Selected international countries

If your country is not listed, please contact us before placing an order.

EU Delivery Timeframes We ship to the European Union via our fulfillment partner. Estimated delivery times after dispatch:

  • Western EU (Germany, France, Netherlands, Belgium, Austria, Luxembourg, Switzerland): 10–20 business days
  • Northern EU / Nordics (Sweden, Denmark, Finland, Norway, Iceland): 12–22 business days
  • Southern EU (Spain, Portugal, Italy, Greece, Malta, Cyprus): 12–22 business days
  • Eastern EU (Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania): 10–18 business days

Please note that customs clearance may add additional time. Import duties and taxes may apply and are the responsibility of the customer.

📍 Order Tracking

  • Once your order ships, you’ll receive a tracking link via email
  • Please allow 24–48 hours for tracking updates to appear

❗ Incorrect Address

  • Please ensure your shipping address is correct
  • We are not responsible for orders shipped to incorrect addresses provided by customers

📦 Lost or Delayed Packages

  • If your package is delayed, please allow extra time before contacting us
  • If your order is lost, contact us and we will assist in resolving the issue

🚫 Failed Delivery / Unclaimed Packages

  • If a package is returned due to:
    • Incorrect address
    • Failure to receive the package

👉 Customer may be responsible for re-shipping costs

📩 Contact Us

For shipping-related questions, contact us:
📧 [komalbal8071@gmail.com]