FAQ
FAQ
Find your answers here
How long does shipping take?
Orders are typically processed within 1–3 business days. Estimated delivery times are:
Canada & USA: 5–10 business days
International orders: 7–20 business days
You’ll receive a tracking number by email once your order has shipped.
Do you offer free shipping?
Yes! We offer free shipping on selected products and orders over a certain amount. Free shipping offers are shown at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can monitor your package in real time.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
Why is my order delayed?
Shipping delays can happen due to high demand, customs processing, weather conditions, or carrier issues. We appreciate your patience.
What if my package is lost or damaged?
If your package arrives damaged or appears lost, contact us on komalbal8071@gmail.com within 7 days of delivery and we’ll help resolve the issue.
Can I change my shipping address after placing an order?
Yes, but only before your order is shipped. Please contact us on komalbal8071@gmail.com as soon as possible with your updated address.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method.
Do you ship on weekends or holidays?
Orders are processed on business days only. Orders placed on weekends or holidays will be processed the next business day.
What happens if I entered the wrong address?
Please double-check your address before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.
Can I cancel or change my order?
Orders can only be changed or canceled within 12 hours of placing them.
What is your return policy?
We offer returns within 14–30 days of delivery for unused items in original condition.
Why didn’t I receive my order confirmation email?
Please check your spam or promotions folder. If you still can’t find it, contact our support team on komalbal8071@gmail.com
Is my payment information secure?
Yes, all payments are processed through secure encrypted payment gateways.
Can I return sale items?
Sale or clearance items may not be eligible for returns unless damaged or defective.
How can I contact customer support?
You can contact us anytime through our contact page or email support.
komalbal8071@gmail.com
What currencies do you accept?
Our store supports multiple currencies depending on your region.
Is my payment information secure?
Yes, all payments are processed through secure encrypted payment gateways.
Couldn't find answer?
Our support team is here to help! Contact us anytime through our contact page or email us, and we’ll get back to you as soon as possible. 😊